The Sounds of Silence
In continuation of our exploration of effective negotiation strategies, this companion piece to last week's article on Negotiations covers...
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Bill’s Corner
Bill Zachry is known throughout the risk management industry as a champion of workers’ compensation reform. Bill believes in the right care for the injured worker at the right time. His primary focus has been on improving the workers’ compensation system for the injured workers.
Negotiations: A Crucial Skill for the Insurance Industry
Like most of us, I learned the wrong negotiation fundamentals from my family. When I was a small boy...
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The Skills and Training of a Claims Manager
Most claims administration operations strive for consistency and accuracy in benefit provision. They also work hard...
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Hoarding Employees
Employee hoarding" is a term used to describe situations where employers (supervisors, managers, VPs, HR, and...
Read MoreHoarding EmployeesMaximizing Workers’ Compensation Claims Management with a Medical Director
"Call the doctor and let them know if we are going to authorize the surgery," said a Claims Supervisor...
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The Indispensable Role of Medical Directors in Workers’ Compensation Legal Offices
Effectively managing workers' compensation claims necessitates critically evaluating medical information and...
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Addressing the Crisis: Shortage of Workers’ Compensation Claims Examiners
The workers’ compensation industry faces a daunting challenge: a severe shortage of qualified claims examiners...
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Doctor Google, Chat GPT, and Nurse Large Language Model: A Medical Fairy Tale
WORKERS’ COMP THOUGHT LEADERSHIP SERIES Simple Ideas for a Complex System Presented by Doctor Google,…
The Challenge of Managing ‘Unreasonable Demands’ from Customers
WORKERS’ COMP THOUGHT LEADERSHIP SERIES Simple Ideas for a Complex System Presented by The Challenge…