Plethy’s Recupe program offers unmatched engagement, providing real-time risk assessment and optimized claims outcomes. Our approach ensures every injured employee receives empathetic, personalized care throughout their recovery.
Find out why injured workers often can’t recall past pain or injuries and why it’s biology, not dishonesty, that should reshape how we look at claims.
Human memory is a poor database. Injured Workers Aren’t Always Lying Read Post »
Learn why injured workers often forget past injuries. Not because they’re hiding something, but because our brains are literally wired to blur pain and why that changes everything for claims handling.
The Biology of Pain Memory — Injured Workers Aren’t Always Lying Read Post »
Last night, I attended the retirement dinner for my friend and mentor, Alex Swedlow, as he stepped down from his role as President of the California Workers’ Compensation Institute (CWCI)…
Alex Swedlow: “Righteous Among the Nations” in California’s Fight Against Opioid Abuse Read Post »
In every organization, a small group of employees seems to defy the odds, repeatedly “getting injured on the job.” They’re often called “frequent flyers.”…
Turning Frequent Flyers into Safety Leaders: A New Approach to an Old Problem Read Post »
One of the most overlooked aspects of successful recovery from a work-related injury is the injured worker’s mindset…
The Role of General Self-Efficacy in Engaging Injured Workers in Their Recovery Read Post »
Informed consent and patient advocacy are crucial concepts in healthcare, but they serve different purposes and involve different responsibilities…
Engagement Through Informed Consent Read Post »
As the GVP of Risk at Safeway / Albertsons, I was the victim of my biases. Once, when my VP of finance told me that we were overpaying for TD…
How Biases Affect Examiners’ Support & Engagement Read Post »
Eeyore, the gray and gloomy donkey from Winnie the Pooh, is famous for his pessimistic outlook: “I miss my tail,” “It was a nice tail,” and “Sure would be nice to have it back.”…
Eeyore and Management: Embracing the Value of Caution in Leadership Read Post »
As a claims adjuster, I used to think that if I got the injured worker to show up for their medical appointments and if they followed the doctor’s orders…
Engagement is the Next Level of Injured Worker Advocacy Read Post »
that’s what it takes—a two-by-four. Not to cause harm but to snap us out of whatever direction we’re barreling down and make us see clearly…
For years, California freeways told the story of the American workweek. Monday mornings meant the grind was beginning, and …
Trust in the medical system has long been a fragile commodity in workers’ compensation. Unlike private healthcare, where patients select their providers..
The Challenge of Creating Trust in the Workers’ Compensation Medical System Read Post »
A powerful kindergarten experience illustrates the profound influence of positive expectations. A young boy, who was just three and a half years old…
Expectations Shape Recovery, Engagement Drives It Read Post »
Whether rooted in spirituality, organized religion, or a personal belief system, faith offers profound comfort and resilience during life’s most challenging moments…
Faith as a Path to Recovery Enhancing Work Injury Outcomes Read Post »
Permanent Disability (PD) is a defined workers’ compensation benefit and a critical medical and legal concept. It represents indemnity payments for lasting physical…
Decoding Permanent Disability with Core Concepts and Commentary Read Post »
Temporary Disability is a crucial benefit designed to replace lost wages for injured workers during their recovery period when they cannot return to work due to an industrial injury…
Temporary Disability Axioms and Commentary Read Post »
I would like to start the new year by reviewing the foundations of the workers’ compensation system…
Medical Treatment Axioms in Workers’ Compensation Read Post »
At the start of each year, I like to revisit what the ideal workers’ compensation system should look like. Reviewing an ideal system helps all…
An Ideal Workers’ Compensation System Read Post »
Claims examiners are the cornerstone of any successful workers’ compensation program. They handle complex cases, meet deadlines, and …
Identifying Failing Claims and Driving Efficiency Read Post »
During my early career as a claims adjuster, the industry was focused almost exclusively on providing prompt, accurate indemnity benefits to injured workers…
Injured Worker Engagement in Medical Treatment Read Post »
