Employee hoarding” is a term used to describe situations where employers (supervisors, managers, VPs, HR, and…

“Call the doctor and let them know if we are going to authorize the surgery,” said a Claims Supervisor…

Effectively managing workers’ compensation claims necessitates critically evaluating medical information and…

The workers’ compensation industry faces a daunting challenge: a severe shortage of qualified claims examiners…

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Simple Ideas for a Complex System Presented by Doctor Google, Chat GPT, and Nurse Large Language Model: A Medical Fairy Tale by Bill Zachry, SCIF Board Member Once upon a time in the realm of medical care, a curious phenomenon emerged – the emergence of “Doctor Google” and his faithful

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Simple Ideas for a Complex System Presented by The Challenge of Managing ‘Unreasonable Demands’ from Customers by Bill Zachry, SCIF Board Member In the realm of business, navigating the complexities of customer interactions often involves confronting the challenge of managing ‘unreasonable demands.’ These demands can manifest in various forms, ranging

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Simple Ideas for a Complex System Presented by Improved Customer Service by Bill Zachry, SCIF Board Member With the advent of AI-powered customer call centers the promise is of easier navigation and improved service. Many current call centers have yet to transition to this technology. Great customer service is a

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Simple Ideas for a Complex System Presented by Developing cooperation while dealing with internal competition by Bill Zachry, SCIF Board Member When I was the GVP of Risk at Safeway we performed an analysis of our corporate culture to design a safety program that would have the opportunity to maximize

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Simple Ideas for a Complex System Presented by Containment Room issues in Distribution and Production centers by Bill Zachry, SCIF Board Member A containment room is a highly protected area to store flammable and combustible items in a warehouse to avoid catastrophic fires. Items such as cigarette lighters, candles and

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Simple Ideas for a Complex System Presented by The Top Actions Employers Can Take to Manage Their Workers’ Compensation Program in 2024 by Bill Zachry, SCIF Board Member Management Engagement: The approach and attitude that senior management takes regarding injury prevention, safety, employee welfare, interaction with injured workers, and treatment of

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Presented by Plethy Recupe Simple Ideas for a Complex System 2024 Reminders for Claims Operations by Bill Zachry, SCIF Board Member I would like to thank all of you who have diligently read our “Simple Ideas” papers during the past year. I admit that a few of the papers we

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Presented by Plethy Recupe Simple Ideas for a Complex System Overcoming Kinesiophobia in Injured Worker Rehabilitation: Understanding the Role of Pain by Bill Zachry, SCIF Board Member In the world of workers’ compensation, there is always so much to learn about injury and treatment. Many claims examiners may assume they

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Presented by Plethy Recupe Simple Ideas for a Complex System The Crucial Role of Quality Data in Advancing AI in Workers’ Compensation by Bill Zachry, SCIF Board Member There is a paramount importance of quality data in the context of Risk Management / Workers’ Compensation and driving advancements in artificial

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Presented by Plethy Recupe Simple Ideas for a Complex System Understanding the Total Cost of Risk by Bill Zachry, SCIF Board Member In today’s business landscape, the ability to quantify risks in financial terms is crucial. With this information, the business can focus appropriate resources to mitigate enterprise-wide risks by

WORKERS’ COMP THOUGHT LEADERSHIP SERIES Presented by Plethy Recupe Simple Ideas for a Complex System AI is Revolutionizing The Workers’ Compensation Industry by Bill Zachry, SCIF Board Member AI represents the future of workers’ compensation. However, like all new technologies, AI is not without its challenges and detractors. Here are a few considerations as we

All new technology has both positives as well as negatives. Many times during the initial development of the technology…

Settlement authority is used as a financial control mechanism to make sure that claims are not settled for more than their true value…

Within all claims operations, the claims manager and supervisor are responsible for balancing the examiners’ caseload to make sure that the examiners not only have the right caseloads…

Artificial intelligence relies on data to do its job. Some of the known problems with the use or management of AI…

The “Optimum” throughput of claims always results in the lowest total cost of claims. Instead of focusing on caseloads the industry should focus…