Within all claims operations, the claims manager and supervisor are responsible for balancing the examiners’ caseload to make sure that the examiners not only have the right caseloads…
THE PHILOSOPHY FOR ASSIGNING CLAIMS WITHIN A CLAIMS OPERATION Read Post »
Artificial intelligence relies on data to do its job. Some of the known problems with the use or management of AI…
The “Optimum” throughput of claims always results in the lowest total cost of claims. Instead of focusing on caseloads the industry should focus…
Claims Throughput vs Claims Caseloads Read Post »
AI is revolutionizing the landscape of the workers’ compensation industry. I am particularly optimistic about the positive impact it will bring…
A list of current and potential uses of AI in the workers’ compensation industry Read Post »
Roger was the most knowledgeable worker’s compensation claims person I ever met. He knew the labor code; he knew all the case law and how each legal opinion applied to that claim which was in his hand…
Unappreciated, Underused, Underpaid Read Post »
Teflon and the first 100 days. Everyone who starts in a new company or gets a new role is given an allotment of “teflon” when they start…
The Power of a 100-Day Plan in Your New Job Replenishing the Teflon Read Post »
Every job in the insurance industry requires good negotiation skills. It remains a mystery to me that few in the insurance industry…
One of the biggest challenges that our society will experience in the next generation will be to transition from human driven cars to autonomous vehicles (AV)…
Autonomous Vehicles When? Thoughts and Commentary Read Post »
Every new technology comes with unintended consequences…
Predictions of the Consequences from the Implementation of Autonomous Vehicles Read Post »
There are many different life situations facing parents. One of the most rewarding and challenging is the balancing act of raising children…
Balancing Children at School and Parents at Work: A school calendar Read Post »
The workers’ compensation system is rife with negative experiences and outcomes…
In a World of Negativity – It is Time to Get Positive Read Post »
One of the jobs of a claims manager in a claims office is to create an atmosphere which is relentlessly positive…
Negativity is a toxic virus which can be transmitted between people Read Post »
Roger was the most knowledgeable workers’ compensation claims person I ever met. He knew the labor code; he knew all the case law and…
Unappreciated, Underused, Underpaid Read Post »
The workers compensation claims settlement philosophy has a direct impact on the injured workers…
An analysis of the Settlement Authority Process and position paper on How to efficiently manage the process…
Settlement Authority Risk Management and Claims Administration Read Post »
Napoleon knew how important it was to have an enlisted soldier in the planning process. During every battle plan briefing Napoleon would have a Corporal shine his boots knowing that…
Napoleon’s Corporal Read Post »
Some employers’ actions directly increase their worker’s compensation claims costs. Some of their actions also increase the…
Steps employers can take to increase their workers’ compensation costs Read Post »
This paper provides insight into workers’ compensation insurance collateral requirements and collateral processes affecting employers…
Collateral Requirements for Workers’ Compensation Read Post »
The primary goal for injured workers is a full recovery and prompt return to work…
Factors that Slow Recovery from a Worker’s Compensation Injury Read Post »
This paper provides insight into workers’ compensation insurance collateral requirements and collateral processes…
Collateral Requirements for Worker’s Compensation Read Post »
