Plethy’s Thought Leadership Blog

The workers’ compensation system is rife with negative experiences and outcomes...

All new technology has both positives as well as negatives. Many times during the initial development of the technology...

Settlement authority is used as a financial control mechanism to make sure that claims are not settled for more than their true value...

Within all claims operations, the claims manager and supervisor are responsible for balancing the examiners’ caseload to make sure that the examiners not only have the right caseloads...

Artificial intelligence relies on data to do its job. Some of the known problems with the use or management of AI...

The “Optimum” throughput of claims always results in the lowest total cost of claims. Instead of focusing on caseloads the industry should focus...

AI is revolutionizing the landscape of the workers' compensation industry. I am particularly optimistic about the positive impact it will bring...

Roger was the most knowledgeable worker's compensation claims person I ever met. He knew the labor code; he knew all the case law and how each legal opinion applied to that claim which was in his hand...

Teflon and the first 100 days. Everyone who starts in a new company or gets a new role is given an allotment of “teflon” when they start...